Frequestly asked questions
Frequently Asked Questions
  • How can I apply for a vacancy?
    From the opportunities homepage you can search for a vacancy by selecting the role you wish to apply for from the opportunities list.
  • I require information in a different format, what should I do? Can I apply on a paper form instead of on-line?
    Paper copies of information about the vacancy and a paper application form can be requested from the the Human Resources Department:

    Telephone 020 7863 8252 (9:00am – 5:00pm Monday to Friday)

    Write to:
    The Human Resources Department
    Sadler’s Wells
    Rosebery Avenue
    EC1R 4TN

    Please state clearly which opportunity you are interested in.
  • Can I just send you my CV?
    No. We ask all candidates to complete an application form for our roles so that we have the same information for all candidates and to best assess candidates against the required competencies.

    Sadler’s Wells does not keep CVs on file for future vacancies. Instead, please sign up for our vacancy alerts from the Vacancies and Opportunities page to be notified when suitable vacancies arise.
  • How can I keep up to date with new vacancies?
    You can register on line to receive regular vacancy alerts, as well as visiting our Vacancy and Opportunities page.
  • Will my application form be accepted if it is received after the closing date
    No. All application forms must be received by no later than 11:59pm on the specified closing date. Applications received after this time will not be accepted.
  • How can I tell which questions within the application form are mandatory?
    Mandatory questions are displayed in bold and marked with an asterisk.
  • Can I print off my application form to keep a copy for myself?
    Yes – you can print out a summary once you have fully completed any part (or all) of the application form. When logged in, please click the Print icon against your application within the My Applications panel.
  • What other methods can I use to apply for a vacancy
    Wherever possible, we would like applications to be made online. However, if you experience difficulty in using the online method, please contact The Human Resources Department on 020 7863 8252 or by email
  • What can I do to strengthen my Application? ?
    In order to allow your application the greatest opportunity of success please ensure that you complete the supporting statement, providing us with as much detail about your relevant experience as possible.
  • How will I benefit from registering my details?
    By registering your details, you will be able to maintain and update your details quickly.

    You will also be able to:

    - Search and apply for opportunities online
    - Receive opportunity alerts directly to your email address
    - Add opportunities to your Jobs basket to apply for later
    - Receive reminders about closing dates for applications you've not yet completed
    - Save your application form at any stage and complete it later
    - Store your last application online to save time filling in forms
    - Follow your applications progress online
    - Keep track of your interview dates
  • How often are new vacancies published on the site?
    New vacancies are advertised on the site as and when they become available. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively you can register for specific vacancy alerts.
  • Why do you ask me to register my details?
    Registering for our e-recruitment system means that you set up a personal account and can save and return to an application as often as you like before the closing date.

    Having an account also means that you can search and apply for vacancies without having to re-enter your details each time. You can update your details at any time, and save previous searches so you can access them quickly.
  • How long will it take to process my application for a vacancy?
    After submitting your application you will receive an acknowledgement email. Your application will be considered following the closing date. If you are successful you will be invited for an interview, however the length of this process is dependent on the opportunity you have applied for.
  • What can I expect after submitting my application?
    All applications received will be acknowledged and passed to the recruitment panel.

    The recruitment panel will review the applications and short-list candidates for interview. The Human Resources Department will then contact all applicants, usually by email, to either let them know that they have not been short-listed or to invite them to the next stage of the selection process. Short-listing usually takes place within 1-2 weeks of the closing date.
  • How does the recruitment process work?
    After the closing date the application forms are assessed by a recruitment panel to see how your skills, qualifications and experience relate to the vacancy. Those who best match the criteria will be selected to progress to the next stage of the selection process.

    If you are short-listed we may ask you to complete a task or a test either at or before the interview or, in some cases, more than one. We use these types of assessment to ensure that candidates are given the best possible opportunity to demonstrate their knowledge, skills and experience against the criteria for the role, some of which are more difficult to test through an application form or interview. In some cases, information about a test is included in the job description, in others, full details are provided directly to short-listed candidates.

    The interview panel is normally made up of two people who each ask the candidate competency-based questions. The questions are intended to expand on your application so that you can demonstrate how far you meet the requirements of the post, and to gather information about any criteria not assessed by the application form. At interview you will also have an opportunity to ask any questions about the job that you may have.

    The interview panel keep a record of their assessment of each candidate so that the reasons for their decisions are clear and consistent. You should therefore not be concerned about the panel taking notes during the course of the interview.

    We may ask you to bring particular documents to your interview. Full details will be provided if you are invited to interview.
  • What happens if I can’t make the interview date?
    There are two people on most interview panels and in some cases it is difficult to find time when they are all available to conduct interviews so we try to identify interview dates at the beginning of the recruitment process.

    Alternative interview dates can be arranged only in exceptional circumstances. In this event you should contact the Human Resources Department to discuss your circumstances, via the contact us link.
  • How will you keep in touch with me?
    If you have applied online and have included your e-mail address and contact telephone numbers we will use one or both of these routes. If you have applied via another method then it will be dependent on the information you have provided.
  • Equalities Monitoring: Frequently Asked Questions
    Sadler’s Wells collects and monitors data of applicants in relation to: age; disability; gender; ethnicity. This data is collected during the application procedure.
  • Why monitor equalities data?
    Sadler’s Wells values diversity and works to advance diversity. We encourage and welcome applications from all sections of society. We ask applicants to complete and return an equal opportunities monitoring form with their applications, top help us check the effectiveness of our recruitment and equality and diversity policies.
  • Who has access to equalities data?
    Only staff in the Human Resources Department have access to individual computerised equalities data. You can be assured that your personal details will remain strictly confidential.
  • Can you accommodate my requirement for reasonable adjustments to be made as part of the recruitment and selection process?
    If you require reasonable adjustments to be made to the recruitment process, you can speak confidentially to the Human Resources Department about how we can accommodate your needs.

    Examples of where adjustment may be needed (but are not limited to); consideration to be made when application forms are being sifted; consideration to be given for appointment times if you are a carer; access issues, or requirements for additional time during an interview or any testing used as part of the application process.
  • What if I have more questions or feedback?
    Please contact on the details below with any questions or comments related to the recruitment process or your application. We welcome all feedback on the recruitment process and/or suggestions for improvement:


    Telephone: 020 7863 8253

    The Human Resources Department
    Sadler’s Wells
    Rosebery Avenue
    EC1R 4TN

    If you have any technical queries, please submit these via the ‘Technical Query’ link at the bottom of the screen.
  • I have forgotten my account password - what do I do?
    On the login page click on the link that says “Forgotten your password?” You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your password reminder.
  • Will the system log me out automatically?
    As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 45 minutes of inactivity (ie not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save and exit'.

    We also recommend that you compose your answers to longer questions, (ie those with free text areas) off-line in a word processing package and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers.
  • Is there a limited time for filling in an application form online?
    As long as you complete and submit your application by 11.59 GMT of the closing date, of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
  • How long will my details remain on record?
    In compliance with the Data Protection Act, your details will remain on record for 12 months. Shortly before this period you will be sent an email advising you of this, and you will then be given the opportunity for your details to remain on file longer.
  • User IDs and passwords
    Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form. Internal applicants are kindly asked to refrain from using their work email to apply for vacancies.

    In order to allow you as much flexibility as possible, you can revisit your form as many times as you need to before submitting it. It is not necessary to complete the application form in one visit.

    If at any time you want to change your password click on the ‘change password’ link at the bottom of the screen.